Refund policy


 Return and Refund Policy

At [ZORYN], customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a fair and simple return process.

Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be in its original packaging with all tags, labels, user manuals, and accessories intact.

  • You must provide the original receipt, invoice, or proof of purchase.

Return Timeframe

You have [4-6 days] from the date of delivery to request a return for your item. Requests made after this period will unfortunately not be accepted.

Non-Returnable Items

Certain types of items cannot be returned for hygiene and safety reasons, including:

  • Perishable goods, personal care items (cosmetics/skincare), and innerwear.

  • Customized, personalized, or made-to-order goods.

  • Items explicitly marked as "Final Sale" or "Non-Returnable" at the time of purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt. If an item is damaged, defective, or if you received the wrong product, contact us at [zoryn2627@gmail.com] within [24hours] of delivery with photographic or video proof of the issue. We will arrange a free reverse pickup and quickly issue a replacement or full refund.

The Refund Process & Timing

Once your returned item is received at our warehouse and inspected by our quality assurance team, we will send you an email notifying you that we have received it. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed back to your original mode of payment (Credit/Debit Card, Net Banking, UPI, or Wallet).

  • Refunds typically reflect in your account within [REFUND PROCESSING TIME, 5-7 business days], depending on your bank or card issuer's policies.

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI link; our team will contact you to collect the required details securely.

Exchange Options

If you need to exchange an item for a different size, color, or variant of the same product, please submit an exchange request by emailing us at [zoryn2627@gmail.com]. Exchanges are subject to product stock availability.

Return Shipping Costs

  • For Defective/Wrong Items: [ZORYN] will bear the full cost of reverse pickup and return shipping.

  • For Standard Returns/Exchanges (Change of mind): [Specify your preference, e.g., We provide complimentary reverse pickup / A nominal return shipping fee of ₹80 will be deducted from your refund / The customer is responsible for shipping the item back to our facility].

Contact Us

For any questions regarding returns, exchanges, or refunds, reach out to our support team at [zoryn2627@gmail.com].